What Is IDBank Concierge?
IDBank Concierge is your personal chat assistant in Telegram, available 24/7!
From October 27 to December 15, by signing up on the @IDBankConcierge_bot channel, you automatically participate in a draw, within the scope of which you can win one of 30 vouchers worth 100 euros each.
How To Participate In The Draw?
Search for the @IDBankConcierge_bot channel in Telegram and sign up using your mobile phone number.
If you sign up anytime between October 27 and December 15, you automatically become a participant of the draw.
Important
If the draw winners do not use their Premium class cards for aforementioned payments between October 27, 2023 and February 29, 2024, the vouchers worth 100 euros (equivalent in other currency) would be considered invalid, and no cashback will be paid.
Only Cardholders who join IDBank Concierge before the end of the campaign and become eligible users of IDBank Concierge services will be qualified for the draw.
You can only enter the draw with one application, regardless of the number of available Premium Cards.
The draw will take place within 15 working days following the end of the campaign.
Frequently asked questions
Question 1։ What is IDBank Concierge?
IDBank Concierge is a chat bot available 24/7 on the Telegram platform. Through IDBank Concierge, the Bank's premium class cardholders (Visa Travel, Visa Signature, Visa Infinite, Visa Infinite Special Edition, Visa Business Platinum) have access to a wide range of services: quality online consultation, special offers, Fast track, Internet roaming services․
Question 2։ What services are available at IDBank Concierge?
The following services are available at IDBank Concierge:
• Online consultant (Concierge) 24/7
• IDBank and international support
• Special offers (local/international)
• Ability to receive Internet roaming, Fast Track and other services
• Information about IDBank products/services.
• IDBank and international support
• Special offers (local/international)
• Ability to receive Internet roaming, Fast Track and other services
• Information about IDBank products/services.
Question 3։ How to activate IDBank Concierge service:
It is very easy to activate the IDBank Concierge service, you just need to be a premium cardholder of the Bank (Visa Travel, Visa Signature, Visa Infinite, Visa Infinite Special Edition, Visa Business Platinum) and to register, select the IDBank Concierge chat bot on the Telegram platform, enter/select the required information, agree to the rules and that's it.
Question 4։ Is there a fee to register or use the IDBank Concierge service?
IDBank Concierge service is free of charge, you just need to be a premium cardholder of the Bank to use the service.
Question 5։ When can I use IDBank Concierge services?
IDBank Concierge service is available 24/7.
Question 6։ How can I use IDBank Concierge services?
In order to use the services provided within the framework of IDBank Concierge, it is necessary to become a premium card holder of the Bank, register in the chat bot of IDBank Concierge, select the desired service from the offered list and follow the instructions.
Question 7։ Can I book flights through the IDBank Concierge?
Among the services provided within the framework of IDBank Concierge, the online consultant (Concierge) can fulfill almost all customer requests, including airline ticket, hotel, and other reservations.
Question 8։ Is IDBank Concierge available to all customers?
Clients of the Bank can register in the IDBank Concierge chat bot, but in order to use the services provided within the scope of IDBank Concierge, you need to be a premium cardholder of the Bank.
