Dear Customer,

To help prevent financial fraud and ensure the security of your personal data, IDBank has introduced Stop Tools, allowing you to block the online use of selected banking services until they are unblocked.

In particular, you can block the following services:

• Obtaining a new loan;
• Obtaining a credit line;
• Increasing and using the Rocket Line limit;
• Using bank cards.

For security reasons, the following actions are restricted on digital platforms:

• Early termination of a Deposit Agreement;
• Creating cash withdrawal requests via the mobile app;
• Signing in from a new device.

Detailed information about these restrictions is available in the Rules for Using the Stop Tools.

Once you block a service, no one (including you) will be able to use that service online through the platform you use until you submit an unblocking request and it is approved by the Bank.

How can you unblock the services?

Unblocking loan-related services and signing in from a new device is possible only at an IDBank branch or through the Call Center after successful customer identification.

Bank cards can be unblocked through the Bank's digital platforms.

Please note that once a service has been blocked, it will remain unavailable across all digital platforms, regardless of the channel through which the blocking was initiated.

If you have any questions, please call 010 59 33 33 or visit any IDBank branch.

Thank you for choosing us.

The Bank is supervised by the Central Bank of the Republic of Armenia.