Handling of customer complaints

Handling of customer complaints

Assurance of high quality relations between the Bank and the customer


Below you can learn about the ''Procedure on examination of complaints and claims submitted by clients'', the standard form of ''Complaint-claim applications'' and see the information guide on "What to do, if you have a complaint?"

Procedure on examination of complaints and claims submitted by clients   What To Do If You Have A Complaint

Complaint – claim application form


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