Handling of customer complaints

Handling of customer complaints

Assurance of high quality relations between the Bank and the customer


The process of handling customers’ complaints, the standard form of complaint applications addressed to the financial system mediator and what to do if you have complaints are available below:

Process on examination of complaints – claims presented by the customers   What To Do If You Have A Complaint

Complaint – claim application form


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Information updated 06.12.2021 02:48
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