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(+374 10) 59 33 11 (+374 12) 33 33 33 Feedback
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We would like to inform you that on December 21st of this year, IDBank’s branches in Yerevan will be providing services from 10:15 AM to 2:00 PM. The branches in Gyumri and Vanadzor will be closed on that day.12/19/2024 06:19:00 pm
Please be informed that the working hours of a number of IDBank branches have been changed. Thus, customer service will be carried out in the mentioned branches according to the following schedule:10/01/2024 10:41:00 am
Please be informed that changes have been made to the terms of service for a number of IDBank payment cards which will come into force on October 10. Details can be found at the corresponding link, where all changes are highlighted in orange. 09/27/2024 02:22:00 pm
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Money Transfers Card to card international transfers Transfers in the RA and outside the RA Money transfers from IDBank to IDpay Transfer payment systems Moneytun IntelExpress Ria Money Transfer MoneyGram
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Accounts Bank accounts Saving account Social package Unallocated metal accounts Honorary accounts Escrou accounts Other idcoin Tariffs Safe deposit boxes Functions of state bodies Insurance IDBank Reference Rate (IBRR) Shopping Mix, Shopping Max, Shopping Pro Order a reference
Retail Business Digital Premium Investment
Cards
Cards
Debit Visa Gold debit Visa Signature debit Visa Infinite debit Credit Visa Platinum Credit Visa Signature credit Visa Infinite credit Package IDsalary package Other Visa Infinite Special Edition Travel Card Mastercard Gold Mastercard Standard Mastercard Standard No Name Visa Digital Idram Rocket Visa ArCa card Transfer Caring card Gift Card
Credits
Credits
Loans Without Collateral Rocket Line Rocket loans/credit lines Credit Lines Profi Student Loan Micro loans “Jerm Ojakh” Collateral Loans Consumer loan Refinancing loans secured with real property Loans secured by cash collateral and bonds Loans with Pledge of Gold Gold Standard Package IDgold Mortgage Loans Package IDhome For the purchase. Young families For the purchase. National mortgage company For the purchase. Own resources Renovation Mortgage Loans. National mortgage company Renovation Mortgage Loans. Own resources Energy-Efficient Renovation Mortgage Loans
Deposits
Deposits
Safe With the right to replenish Without the right to replenish On demand Demand deposit
Transfers
Transfers
Money Transfers Card to card international transfers Transfers in the RA and outside the RA Money transfers from IDBank to IDpay Transfer payment systems Moneytun IntelExpress Ria Money Transfer MoneyGram
Additional services
Additional services
Accounts Bank accounts Saving account Social package Unallocated metal accounts Honorary accounts Escrou accounts Other idcoin Tariffs Safe deposit boxes Functions of state bodies Insurance IDBank Reference Rate (IBRR) Shopping Mix, Shopping Max, Shopping Pro Order a reference
IDBanking.am
About us
Branches and ATMs
Requisites
(+374 10) 59 33 11
(+374 12) 33 33 33
Feedback
Order a bank card Apply for credit Open a deposit Order a reference Order a statement
Handling of customer complaints

Handling of customer complaints

Assurance of high quality relations between the Bank and the customer


Below you can learn about the ''Procedure on examination of complaints and claims submitted by clients'', the standard form of ''Complaint-claim applications'' and see the information guide on "What to do, if you have a complaint?"

Procedure on examination of complaints and claims submitted by clients   What To Do If You Have A Complaint

Complaint – claim application form


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